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Return Policy

Not happy with your order?  Does an item not fit? 

Your satisfaction is of paramount importance to us.  If you wish to return your order, please contact us within 7 days of receiving the package at either or 866-336-PONO

Please return the item at your own cost and we will contact you to inquire whether you would like to exchange the item for another PONO accessory or receive a refund.

If the package arrives damaged, please contact us immediately.

HOLIDAY RETURN POLICY: All Collection items purchased between November 25th-December 23rd are eligible for an extended return policy. If you wish to return your holiday order, please contact us at or 866-336-PONO by January 10, 2012 to request a return authorization number.

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